Location: Tbilisi, Georgia | On-site

Employment Type: Full-Time

As part of Pulse Point, a member of a dynamic group of companies including VibeSync Support, Next Gen Technology, and Mountain Breeze, we specialize in delivering outstanding customer care with precision and empathy across global markets.

We’re looking for a Korean-speaking Customer Service Officer to join our growing team in Tbilisi. If you're service-minded, detail-oriented, and fluent in Korean, this is your chance to be part of a fast-paced, global support environment.

The company provides relocation support to Tbilisi, including accommodation. The monthly net salary for this role ranges from (NET) $2,800 to $3,200.

Job Summary

As a Customer Service Officer, you will be the main point of contact for our Korean-speaking customers. You’ll handle inquiries, promote new campaigns, and ensure a smooth and professional experience for both VIP and retail clients.

What You’ll Be Doing

• Deliver responsive and helpful assistance to customer inquiries
• Understand and resolve client issues with professionalism
• Escalate complaints, feedback, and suggestions to the relevant departments
• Introduce and promote new products, services, and ongoing campaigns
• Follow up with customers to ensure high satisfaction levels
• Manage call tasks related to promotions, FTD & retention campaigns, and service recovery
• Compile and submit simple daily reports
• Collaborate with internal teams to support smooth service delivery

What You Bring to the Team

Required:

• Korean, currently working or residing in Georgia (relocation flexibility is a plus
• Strong verbal and written communication skills in Korean
• Minimum Korean typing speed: 50 words per minute with 90% accuracy
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
• Diploma in any field
• Responsible, organized, and disciplined work ethic
• Flexibility to work in a 24-hour rotating shift schedule

Preferred:

• Basic command of English
• Previous experience in the online gaming or customer service industry

Why You’ll Love Working with Us

• A people-first culture that values your voice and contribution
• Truly international team with a respectful and inclusive environment
• Comprehensive health insurance
• Meal Allowance
• Access to premium gyms
• Career growth opportunities in a global company

Privacy Notice – Processing of Personal Data
By submitting your application, you consent to the processing of personal data as defined under the Law of Georgia on Personal Data Protection. Pulse Point LLC (Company ID: 405763188) will process your data exclusively for recruitment purposes. Your data will be stored securely for up to 3 (three) years. You may request deletion at any time by contacting ta@pulsepoint.com.ge.

Diversity & Inclusion Statement
At Pulse Point, we are proud to be an equal-opportunity employer. We foster an inclusive workplace and do not discriminate based on race, color, ethnicity, religion, gender, age, disability, sexual orientation, marital status, or political opinion. Employment decisions are based on qualifications, performance, and business needs.