English-Speaking Customer Service Officer
Be part of an innovative, fast-paced company where your work drives real impact, your growth is supported, and your ideas help shape the future.
As a technology leader in a future-focused group of companies — including Pulse Point, VibeSync Support, Mountain Breeze, and— Next Gen Technology is at the forefront of digital innovation.
We don’t just build software — we craft smart, scalable solutions that power business success.
If you’re passionate about cutting-edge tech, creative problem-solving, and real impact, this is where your next big opportunity begins.
Why We Need You
We are seeking a dedicated and fluent English-speaking Customer Service Officer to join our growing team. You will be the first point of contact for our customers, providing prompt, accurate, and high-quality support via live chat, email, and phone. The ideal candidate should have a customer-first mindset, and the ability to handle high-pressure situations with professionalism.
What You’ll Be Doing
- Deliver timely and professional responses to customer inquiries via live chat, email, and/or phone in English.
- Escalate complex or unresolved issues to relevant internal departments while maintaining customer satisfaction.
- Follow company policies, procedures, and compliance requirements related to responsible gaming, KYC, and anti-fraud.
- Stay up to date with platform updates, promotions, and product changes.
- Maintain a helpful, empathetic, and professional tone.
What You Bring to the Team
- Fluency in English (written and spoken)
- Minimum of 1 year experience in online customer service, preferably in the iGaming, sportsbook, or casino industry.
- Ability to work in shifts, including nights, weekends, and holidays.
- Excellent communication, multitasking, and problem-solving skills.
- Strong attention to detail and ability to work independently under pressure.
Why You’ll Love Working with Us
- A culture of respect and belonging – We believe great work happens when everyone feels seen, heard, and valued
- Inclusive and diverse environment – Different voices make us stronger. We celebrate who you are and what you bring to the table
- Growth-driven mindset – Your development matters. We invest in your learning and career advancement every step of the way
- Comprehensive health insurance – Your well-being comes first. Enjoy peace of mind with robust medical coverage
- Meal allowance – Enjoy a monthly food benefit added to your compensation package
- Premium gym partnerships – Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners
- Division
- Pulse Point
- Locations
- Tbilisi
- Employment type
- Full-time
About Pulse Point
As a strategic operations support hub, Pulse Point plays a vital role in driving the efficiency and success of our group of companies — including Pulse Point itself, VibeSync Support, Mountain Breeze, and Next Gen Technology. We are the team behind the teams, delivering high-impact support across recruitment, people operations, finance, compliance, and more.
Every solution we build, every process we optimize, and every initiative we launch is designed to help our group entities scale with confidence, agility, and precision.
From talent acquisition to operational excellence, we’re proud to be the engine that enables our partner entities to stay focused on innovation, product development, and market growth. Pulse Point exists to make great companies even greater — starting from the inside out.
If you're passionate about purpose-driven work and want to be part of something bigger, this is where your journey begins.
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