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Pulse Point career site
Pulse Point · Operations Department · Tbilisi

Senior Account Manager

Be part of an innovative, fast-paced company where your work drives real impact, your growth is supported, and your ideas help shape the future.

As a technology leader in a future-focused group of companies — including Pulse Point, VibeSync Support, Mountain Breeze, and— Next Gen Technology is at the forefront of digital innovation.

We don’t just build software — we craft smart, scalable solutions that power business success.

If you’re passionate about cutting-edge tech, creative problem-solving, and real impact, this is where your next big opportunity begins.

Why We Need You
As our business continues to scale, we are looking for a Senior Account Manager to take ownership of key partner relationships. You will serve as the primary point of contact for operator clients, ensuring they maximize the value of our platform, products, and managed services. This role blends commercial acumen, relationship management, and operational oversight.

What You’ll Be Doing

Relationship Management

  • Cultivate and maintain strong, long-term relationships with platform partners.

  • Act as the main point of contact, addressing client needs and concerns quickly and professionally.


    • Account Growth

  • Conduct regular business reviews and strategy sessions with partners to align with their goals.

  • Identify opportunities for upselling, cross-selling, and revenue growth.

  • Collaborate internally to implement strategies that maximize partner performance.

  • Coordinate contract renewals, amendments, and commercial discussions.

    • Communication & Collaboration

  • Provide partners with updates on new features, promotions, and key developments.

  • Work cross-functionally with Sales, Onboarding, Product, Technical Support, Risk & Compliance, and Managed Service partners (Player Support, Marketing Services, etc.) to ensure seamless delivery. 

  •  Data Analysis

  • Collaborate with the Analytics team to track partner performance, trends, and growth opportunities.

  • Deliver actionable insights and recommendations to partners.
    Represent the partner’s voice internally to influence product development and enhance the client experience.

    • Issue Resolution

  • Address and resolve partner concerns promptly, ensuring a positive client journey.

  • Work with internal teams to escalate and resolve technical or operational issues.

    What You Bring to the Team

  • Proven experience as an Account Manager or similar role, preferably in iGaming or technology.

  • Strong understanding of online gaming industry or platform technologies.

  • Excellent communication and interpersonal skills.

  • Analytical mindset with the ability to turn data into actionable insights.

  • Proactive problem-solving skills and customer-first approach.

  • Hands-on experience with PAM systems, sportsbook or casino products, and managed services (Player Support, Marketing, Risk & Fraud, etc.) is a strong plus.

  • Bachelor’s degree in business, Marketing, Communications, or related field (preferred).


    Preferred Skills

  • Commercial awareness and negotiation skills.

  • Strong organizational and time-management abilities.

  • Experience working in regulated markets.

  • Multilingual skills are a plus.

    • Success Metrics / KPIs

  • Account revenue growth (upselling, cross-selling, renewals).

  • Partner satisfaction (NPS/CSAT scores).

  • Client retention and reduced churn.

  • On-time delivery of onboarding, migrations, and product launches.

  • Compliance with agreed SLAs.

    • Why You’ll Love Working With Us

    •  A culture of respect and belonging – We believe great work happens when everyone feels seen, heard, and valued
    • Inclusive and diverse environment – Different voices make us stronger. We celebrate who you are and what you bring to the table
    • Growth-driven mindset – Your development matters. We invest in your learning and career advancement every step of the way
    • Comprehensive health insurance – Your well-being comes first. Enjoy peace of mind with robust medical coverage
    • Meal allowance – Enjoy a monthly food benefit added to your compensation package
    • Premium gym partnerships – Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners
    Division
    Pulse Point
    Department
    Operations Department
    Locations
    Tbilisi
    Employment type
    Full-time
    Picture of Leri Mdinaradze
    Contact Leri Mdinaradze

    Colleagues

    Anastasia Dektiarevi
    Talent Acquisition & Employee Onboarding Specialist

    About Pulse Point

    As a strategic operations support hub, Pulse Point plays a vital role in driving the efficiency and success of our group of companies — including Pulse Point itself, VibeSync Support, Mountain Breeze, and Next Gen Technology. We are the team behind the teams, delivering high-impact support across recruitment, people operations, finance, compliance, and more.

    Every solution we build, every process we optimize, and every initiative we launch is designed to help our group entities scale with confidence, agility, and precision.

    From talent acquisition to operational excellence, we’re proud to be the engine that enables our partner entities to stay focused on innovation, product development, and market growth. Pulse Point exists to make great companies even greater — starting from the inside out.

    If you're passionate about purpose-driven work and want to be part of something bigger, this is where your journey begins.

    Pulse Point · Operations Department · Tbilisi

    Senior Account Manager

    Be part of an innovative, fast-paced company where your work drives real impact, your growth is supported, and your ideas help shape the future.

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    Already working at Pulse Point?

    Let’s recruit together and find your next colleague.

    @nextgentech.com.ge