As a strategic operations and business support partner, Business Support Solutions helps organizations simplify complexity and operate with confidence. Through integrated HR, Finance, and Strategic Governance services, we enable businesses to unlock efficiency, maintain compliance, and scale sustainably across global markets.

We don’t just support operations, we transform them into strategic drivers of growth, performance, and long-term success.

If your organization is seeking smarter processes, expert support, and technology-driven solutions, this is where operational excellence begins.

Why We Need You

As an Outbound Retention Officer, you will be responsible for proactively engaging potential and existing customers, driving user acquisition, increasing customer activation, and maximizing transaction volume through strategic outbound sales activities.

You will play a key role in converting prospects into active users, strengthening customer relationships, and contributing directly to business growth. This position is ideal for an energetic, target-driven professional who enjoys customer engagement, sales, and achieving measurable results.

What You'll Be Doing

• Acquire new users through outbound prospecting activities, targeted databases, partnerships, referrals, and marketing campaigns

• Engage prospects through cold calls, email communication, WhatsApp, and other outreach channels

• Convert registrations into active customers by encouraging first-time deposits and transactions

• Monitor and improve customer conversion rates across the acquisition funnel

• Build strong relationships with potential and existing customers to increase engagement and loyalty

• Understand customer needs and recommend suitable products, promotions, or services

• Identify high-value prospects and opportunities that can contribute significantly to transaction volume and revenue generation

• Collaborate with Marketing, Product, Retention, and Customer Success teams to improve customer onboarding and activation processes

• Maintain accurate records of customer interactions and sales activities within CRM systems

• Track, analyze, and report acquisition and activation performance metrics

• Continuously test and improve sales approaches to maximize performance and conversion rates

• Support cross-functional initiatives and maintain effective communication with internal stakeholders

• Perform additional duties and responsibilities as assigned

What You Bring to the Team

• High School Diploma required; Bachelor's Degree is an advantage

• Previous experience in Sales, Telemarketing, Customer Acquisition, Business Development, Retention, or a related field

• Fresh graduates with strong communication and sales skills are welcome to apply

• Strong interpersonal and relationship-building abilities

• Excellent verbal and written communication skills

• Proficiency in CRM platforms and Microsoft Office applications, particularly Excel

• Strong command of Bahasa Indonesia and English

• Ability to work independently and collaboratively within a team environment

• Strong negotiation and persuasion skills

• Analytical mindset with the ability to interpret customer behavior and performance metrics

• Results-oriented with a passion for achieving and exceeding targets

• Strong organizational and time-management skills

• Ability to adapt quickly in a fast-paced and performance-driven environment

Success Metrics

You will be measured on:

• Number of new registrations and acquired users

• First-Time Deposit (FTD) conversion rate

• Deposit value and transaction volume generated

• Customer Acquisition Cost (CAC) performance

• Revenue generated from acquired customers

• Customer activation and retention rates

• Achievement of individual and team acquisition targets

• CRM data accuracy and activity tracking compliance

Why You'll Love Working With Us

• Competitive compensation package based on experience and performance

• Performance-based incentives and rewards

• Professional development and continuous learning opportunities

• Clear career growth pathways within a growing international organization

• Exposure to dynamic digital and technology-driven business environments

• Collaborative and supportive team culture

• Opportunity to make a direct impact on customer growth and business success

• Work with talented professionals across multiple regions and markets

Position: Outbound Retention Officer
Location: Indonesia
Department: Marketing & Acquisition
Employment Type: Full-Time
Reporting To: Team Leader / Immediate Supervisor
Work Schedule: 9 hours per day, 5 days per week, including weekends and public holidays as required
Band Level: Officer