Outbound Officer - Thailand
Join a supportive team turning operations into growth: practical HR, Finance, and governance that scale responsibly, clear impact, steady development, competitive benefits.
As a strategic operations and business support partner, Business Support Solutions helps organizations simplify complexity and operate with confidence. Through integrated HR, Finance, and Strategic Governance services, we enable businesses to unlock efficiency, maintain compliance, and scale sustainably across global markets.
We don’t just support operations, we transform them into strategic drivers of growth, performance, and long-term success.
If your organization is seeking smarter processes, expert support, and technology-driven solutions, this is where operational excellence begins.
Why We Need You
As an Outbound Officer, you will be responsible for proactively engaging players across the Thailand market to increase customer activity, drive conversions, and support retention initiatives. Through outbound communication channels such as calls, Line, and messaging platforms, you will help strengthen player relationships, reactivate dormant users, and contribute directly to business growth and revenue generation.
This role is ideal for a motivated, target-driven professional who enjoys customer engagement, sales communication, and delivering measurable results in a fast-paced environment.
What You'll Be Doing
Player Outreach & Engagement
Conduct outbound communication through phone calls, Line, and messaging platforms
Engage new, inactive, and existing players to increase platform activity and participation
Deliver persuasive and professional communication aligned with marketing campaigns and business objectives
Build strong relationships with players to improve engagement and loyalty
Conversion & Reactivation
Follow up on leads generated through marketing and acquisition campaigns
Reactivate dormant players through structured engagement and retention initiatives
Guide players through registration, deposit, and gameplay processes
Support player conversion from registration to active depositing customer
Campaign Execution & Support
Execute outbound campaign activities accurately and within agreed timelines
Ensure promotional messages are delivered consistently and effectively
Gather and share player feedback to improve campaign performance and customer experience
Support retention and engagement initiatives across multiple player segments
Reporting & Performance Tracking
Maintain accurate records of player interactions and outreach activities
Monitor daily, weekly, and monthly performance metrics
Prepare reports and provide insights to improve outreach effectiveness
Ensure CRM records and customer information remain up to date
Cross-Functional Collaboration
Work closely with VIP, Marketing Operations, Customer Support, and other internal teams
Escalate high-value or potential VIP players when appropriate
Collaborate with stakeholders to improve player engagement and campaign outcomes
What You Bring to the Team
Diploma or Bachelor's Degree in Business, Marketing, Communications, or a related field
Previous experience in telesales, outbound sales, customer engagement, retention, or customer service roles
Fluency in Thai with basic English communication skills
Excellent communication, negotiation, and persuasion skills
Strong customer-focused mindset and relationship-building abilities
Ability to work in a target-driven environment and achieve performance goals
Strong organizational and time-management skills
Resilience and confidence when handling objections and customer concerns
Basic proficiency with CRM systems and Microsoft Office applications
Preferred Qualifications
Experience within the online gaming, betting, iGaming, or digital entertainment industry
Experience working with customer retention or reactivation campaigns
Strong understanding of player behavior and customer engagement strategies
Ability to identify and escalate potential VIP customers
Success Metrics
You will be measured on:
Contact Rate
Conversion Rate (FTD / Deposit)
Reactivation Rate
Daily Outreach Volume
Campaign Response Rate
Customer Engagement Performance
Data Accuracy and CRM Compliance
Achievement of Individual and Team Targets
Why You'll Love Working With Us
Competitive compensation package aligned with your experience and performance
Performance-based incentives and recognition programs
Professional growth and career advancement opportunities
Exposure to a dynamic and fast-growing international business environment
Continuous learning and development support
Collaborative and performance-driven culture
Opportunity to directly contribute to customer growth and business success
Work alongside experienced professionals across multiple markets
Position: Outbound Officer
Location: Thailand
Department: Outbound Marketing
Employment Type: Full-Time
Reporting To: Team Leader / Outbound Marketing Manager
Work Schedule: Rotating shifts, including weekends and public holidays
Market Focus: Thailand Market
Probation KPIs: Contact Rate, Conversion Rate (FTD/Deposit), Reactivation Rate, Daily Outreach Volume, Campaign Response Rate.
- Division
- BUSINESS SUPPORT SOLUTIONS
- Department
- Marketing & Acquisition Department
- Locations
- Malaysia
- Employment type
- Full-time
- Job Category
- Non-Tech Job
About BUSINESS SUPPORT SOLUTIONS
As a strategic operations and back-office support hub, Business Support Solutions empowers organizations to operate with efficiency, clarity, and confidence. We deliver integrated services across Human Resources, Finance, and Strategic Governance, helping businesses streamline operations while maintaining full compliance and operational control.
Our HR Services combine modern HRIS technology with practical expertise to simplify recruitment, payroll administration, employee management, and performance tracking. By optimizing workforce processes and enhancing employee engagement, we enable organizations to attract, retain, and develop high-performing teams that scale sustainably.
Through our Finance Services, we provide accurate financial reporting, bookkeeping, auditing, and tax compliance supported by advanced financial tools and automation. From cash flow monitoring to cost optimization and forecasting, our finance solutions ensure transparency, stability, and data-driven decision-making across every stage of business growth.
In an increasingly complex regulatory environment, our Strategic Governance Services deliver expert advisory and operational support in governance, risk management, compliance, contract management, and cybersecurity. Our technology-driven approach strengthens organizational integrity while safeguarding business continuity and data protection.
Every solution we implement is designed to reduce operational complexity, improve accountability, and enable leadership teams to focus on innovation, expansion, and long-term success.
Business Support Solutions exists to transform back-office operations into strategic enablers of growth, creating smarter, more agile, and future-ready organizations.