As a strategic operations and business support partner, Business Support Solutions helps organizations simplify complexity and operate with confidence. Through integrated HR, Finance, and Strategic Governance services, we enable businesses to unlock efficiency, maintain compliance, and scale sustainably across global markets.

We don’t just support operations, we transform them into strategic drivers of growth, performance, and long-term success.

If your organization is seeking smarter processes, expert support, and technology-driven solutions, this is where operational excellence begins.

Why We Need You

As a Vietnam HR Recruitment Team Lead, you will be responsible for leading recruitment activities while supporting key HR Generalist functions across the employee lifecycle. You will manage end-to-end hiring processes for both local and expatriate employees, build strong partnerships with hiring managers and external recruitment vendors, and contribute to a positive employee experience from onboarding through offboarding.

This role is ideal for an HR professional who combines strong recruitment expertise with operational HR knowledge and thrives in a fast-paced, growth-oriented environment.

What You'll Be Doing

Recruitment & Talent Acquisition

• Manage the full recruitment lifecycle, including job posting, sourcing, screening, interviewing, selection, and onboarding

• Recruit both local and expatriate employees across multiple departments and business functions

• Partner closely with hiring managers to understand workforce needs and develop effective hiring strategies

• Manage recruitment pipelines and ensure vacancies are filled within agreed service levels

• Conduct candidate assessments and provide hiring recommendations to stakeholders

• Develop and maintain diverse sourcing channels, including LinkedIn, job boards, employee referrals, networking events, and recruitment agencies

• Build talent pipelines for current and future hiring needs

• Ensure a positive candidate experience throughout the recruitment process

Onboarding

• Coordinate onboarding activities for new hires, including documentation, orientation, and employee setup

• Ensure employees receive a smooth introduction to company policies, procedures, and culture

• Partner with HR Administration, IT, and department managers to facilitate successful onboarding experiences

• Monitor onboarding progress and support new employees during their initial employment period

Recruitment Partner Management

• Manage relationships with external recruitment partners and employment vendors

• Monitor recruitment agency performance and sourcing effectiveness

• Ensure external recruitment activities align with company standards and compliance requirements

• Identify opportunities to improve recruitment partnerships and sourcing outcomes

HR Generalist Support

• Support employee lifecycle processes from onboarding to offboarding

• Maintain HR documentation, employee records, and HR system data accuracy

• Assist with HR operational activities and employee administration

• Support HR initiatives and organizational projects when required

Employee Relations

• Act as a trusted point of contact for employee HR-related concerns

• Support managers in handling employee relations matters and workplace issues

• Promote employee engagement and a positive working environment

• Assist in implementing employee communication and engagement initiatives

Offboarding

• Manage employee resignation and termination processes

• Conduct exit interviews and gather employee feedback

• Coordinate clearance procedures with relevant departments

• Ensure offboarding activities are completed accurately and compliantly

Recruitment Reporting & Analysis

• Monitor recruitment KPIs including time-to-hire, time-to-fill, pipeline conversion rates, source effectiveness, and hiring success rates

• Prepare recruitment reports and workforce updates for management

• Analyze hiring trends and recommend improvements to recruitment strategies and processes

• Support data-driven decision-making through recruitment analytics

What You Bring to the Team

• Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field

• Minimum 2 years of recruitment experience within the Gaming, BPO, Online, Technology, or related industries

• Experience managing end-to-end recruitment processes

• Experience recruiting both local and expatriate employees is highly preferred

• Strong understanding of recruitment methodologies, sourcing strategies, and talent acquisition best practices

• Experience working with recruitment platforms such as LinkedIn Recruiter, job boards, and ATS systems

• Strong analytical skills with the ability to interpret recruitment data and workforce trends

• Excellent organizational and stakeholder management skills

• Strong communication and interpersonal abilities

• Ability to work independently and manage multiple priorities simultaneously

• Strong problem-solving skills and attention to detail

• Experience leading recruitment projects or mentoring junior recruiters is considered an advantage

Language Requirements

• Good command of English, both written and spoken

• Chinese language proficiency is considered a strong advantage

• Vietnamese language proficiency is required

Success Metrics

You will be measured on:

• Time-to-Hire

• Time-to-Fill

• Hiring Manager Satisfaction

• Candidate Experience Scores

• Recruitment Pipeline Conversion Rates

• Offer Acceptance Rate

• Recruitment Vendor Performance

• Employee Retention During Probation

• Recruitment Cost Efficiency

• Accuracy and Timeliness of HR Documentation and Reporting

Why You'll Love Working With Us

• Competitive compensation package aligned with your experience and contribution

• Health insurance coverage

• Meal allowance

• Professional growth and leadership development opportunities

• Exposure to international recruitment and HR projects

• Continuous learning and development support

• Collaborative and people-focused culture

• Opportunity to shape talent acquisition strategies and organizational growth

• Dynamic international environment with long-term career progression opportunities

Position: Vietnam HR Recruitment Team Lead
Location: Vietnam
Department: Human Resources
Employment Type: Full-Time
Reporting To: HR Manager
Work Schedule: Full-Time, Monday to Friday, with flexibility based on business requirements.
Focus Areas: Talent Acquisition, Recruitment Operations, HR Generalist Support, Employee Relations, Onboarding, and Offboarding.